Pack your item(s) securely in an appropriate envelope or box and send it to the address provided below.Include the packing slip that is provided with the emailed return label.Use the return label provided. (Rails will not be responsible for packages returned using labels other than what is provided).Click the link here and complete the online steps to obtain your free return label.If you feel you have received a defective item, or have any other inquiry about our return process, please contact our customer support team for assistance HERE. We guarantee our merchandise to be free of manufacturing defects. Once proof of delivery is generated, we cannot be responsible for delivered items that have been lost or stolen. If your package is lost in transit, please contact FedEx and RAILS customer service. We ship via FedEx which provides trackable methods of shipping. Please allow 24 - 48 hours for funds to appear in your account after your refund has been completed. Refunds are issued in the original form of payment once the merchandise has undergone a quality control check. If returning a purchase made with a Gift Card code, the refund will go back to the same code used at checkout so that it can be used again towards a future purchase. This code can be used towards any item(s) on our website and never expires. Store credit is provided in the form of a Gift Card code that is emailed to the original email address provided at the time of purchase. Items purchased using a 30% off discount code may be returned for store credit ONLY.įINAL SALE items are not eligible for return, exchange or store credit. ![]() ALL face masks are FINAL SALE and cannot be returned or exchanged for any reason.All exchanges must be of equal or lesser value (exchanges placed for items priced at lesser value will be refunded the difference in cost via the payment method provided at the time of purchase).Returns will only be accepted with a completed return form or a copy of your invoice. ![]()
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